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OUR POLICY TO DEAL WITH CUSTOMER COMPLAINTS
MINTEX KITCHENS adopts a customer-oriented concept and approach. Feedback from our customers are dealt with and completed efficiently and effectively in a fair, objective and unbiased way. We improve ourselves to provide the best service quality possible and generate solutions to solve your complaints and prevent repetition of same problems.
We commit ourselves to deal with all kinds of feedback received from our customers in accordance with principles of Transparency, Responsiveness, Objectivity, Confidentiality, Compliance with laws and regulations, Wages, Customer-oriented approach, Accountability and Constant improvement with a view of improving customer satisfaction and product/service quality.
Please remember, at MINTEX KITCHENS, all customer complaints are followed up till all reasonable solution methods are used or customer satisfaction is assured.
We therefore invite you to make us provide best service and to become part of the solution.
Yours truly,
MINTEX KITCHENS
